Return and Refund Policy

At BuyNova, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 7 days of delivery.
• Be unused and in the same condition in which it was received.
• Be in its original packaging.
• Include all accessories and items received with the order.
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Return Timeframe

Customers must initiate a return request within 7 days of receiving their order.

To start a return, please contact us at buynova6@gmail.com with your order number and details of the issue.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect.

If you would like to request an exchange, please contact us at buynova6@gmail.com with your order number and photos of the item received.

Exchanges are subject to product availability.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos or videos showing the issue
• A description of the problem

Upon verification, we may offer a replacement, exchange, or full refund.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personalized or custom-made products
• Gift cards
• Downloadable digital products
• Perishable goods
• Personal care and hygiene products that have been opened or used
• Items marked as non-returnable at the time of purchase

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs where applicable.

If the return is requested for any other reason, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: buynova6@gmail.com

We are committed to providing a fair and transparent resolution process for all customers.